Refund and return policy
Terms and Conditions
We accept return requests within 30 days after we receive your order. To be eligible for a refund:
- The product must be unused and in its original condition
- It must be returned in its original packaging
- Proof of purchase is required
Once we have received and inspected your return, we will notify you whether your refund has been approved or denied.
Ineligible Products
Food Products
For health and safety reasons:
- Products that have been opened are non-refundable
- Food products unopened items may be returned
This includes:
- coffee beans or ground coffee
- loose-leaf tea or tea bags
Machinery and Equipment
Machine return policy
- Product not used or used very little
- No damage or signs of wear
- Complete original packaging
- All accessories included
If a product has been overused or damaged, a refund may be denied or limited.
Return shipping costs
At Le Blend, we strive to provide the best possible customer experience:
- We cover the return shipping costs
- We will provide you with instructions on how to return the item
Refund Process
Once the return has been approved:
- The refund is processed through the initial payment method
- The processing time is 5 to 10 business days
Defective products or order errors
If you receive:
- a defective product
- an incorrect article
Please contact us as soon as possible at: contact@le-blend.ca
We will cover:
- replacement
- full refund
- return shipping costs
Return Procedure
To make a return:
- Contact us at contact@le-blend.ca
- Please enter your order number
- Describe the reason for the return
- Follow the instructions provided
Exceptions
We reserve the right to refuse a return if:
- the conditions have not been met
- the product has been used or damaged
- the request exceeds the 30-day deadline
Return, Refund, and Change Policy
Contact
If you have any questions about our Return and refund policy, contact us :
Le Café Blend inc.
205-407 rue Notre-Dame
Repentigny, Quebec, Canada
contact@le-blend.ca